Refund Policy
At Beri Crush, we strive to deliver only the highest quality products and an exceptional shopping experience. We aim to make returns and refunds as easy and transparent as we can because we recognize that occasionally orders don't live up to expectations. The following policy outlines how our returns, refunds, and exchanges work.
Starting a Return
Please send an email to our customer service team if you need to start a return. Our committed staff will walk you through the procedure to make sure it runs smoothly and effectively.
Refund Timeframe
After the delivery date, customers have seven days to request a refund or return. To guarantee prompt processing, please make sure to get in touch with us during this window.
Return and Exchange Conditions
To maintain fairness and product integrity, we apply the following limitations:
- Flavor or Product Preference: Returns cannot be accepted based on product or flavor preference. We encourage customers to review product details carefully before purchasing.
Return Process
Your request for a return or refund will be examined and handled within one to two business days of receipt. Before returning any items, you must obtain a return authorization from Beri Crush. In order to enhance our offerings, we might ask for product feedback.
Once a return is approved you can choose how you would like to be put right: a full refund to your original payment method, store credit, or an exchange.
Non-Defective Returns
For returns involving non-defective products:
- The returned item must be unopened and in its original packaging.
- Product Inspection and Defects
Please inspect your products immediately upon delivery. Only defective items may be returned or exchanged. Within seven days of delivery, get in touch with us if you see a problem.
- Opened Products: where a return is approved for an opened product, you can choose store credit, an exchange, or a refund to your original payment method.
- Return Postage: we cover it. Once your return is authorised you will receive a prepaid label to download and print, with the return address already on it.
Returns or exchanges that do not follow these conditions may be ineligible for processing.
Lost or Stolen Packages
Beri Crush is not liable for any loss or theft of a package once the carrier marks it as delivered. Please email support@bericrush.com if you believe your order was misplaced or stolen so we can help you submit a claim to the carrier.
Incorrect or Undeliverable Addresses
If an order is returned to us due to an incorrect or incomplete address, being marked “unclaimed,” or otherwise deemed undeliverable, please contact us by email. We will process a refund as soon as the package is returned to our facility.
Commitment to Our Customers
Our goal at Beri Crush is to make sure you have a great experience from beginning to end. Please contact our customer support team at any time if you have any questions about this refund policy or require assistance with a return.
We appreciate you selecting Beri Crush. We value your confidence and are eager to assist you once more.
